GTM Rev Ops Process Manager

Responsibilities

• Sophos is looking for a highly motivated and experienced GTM Rev Ops Process Manager to join our GTM Strategy & Ops team
• As part of this role you will be responsible for designing, scaling, and optimizing the end-to-end processes that support our go-to-market engine across Sales, SDR & Marketing
• This role translates business strategy into clear, repeatable workflows and will help drive operational rigor across the revenue lifecycle
• Lead cross-functional initiatives focused on reducing friction, removing bottlenecks, and improving the Sales & SDR revenue generating potential
• Design and improve core GTM processes across lead management, routing, qualification, handoff and pipeline progression workflows
• Partner with Sales, SDRs, Marketing and Systems teams to identify process gaps, define business requirements, and implement scalable solutions
• Document current-state and future-state workflows to ensure design meets the desired outcome not just stakeholder input
• Support Stakeholders in "Idea to Implementation" process by prioritizing initiatives that drive true revenue impact and use existing dashboards, data trends, current process & systems to provide guidance & recommendations when needed
• Translate strategic initiatives into operational plans, timelines, and change management activities that support successful rollout
• Support systems enhancements by partnering on workflow design, ticket creation, solution UAT, release readiness, and post-launch optimization

• We encourage teams to get together in person periodically to help facilitate teamwork
• Remote-first working model & hybrid options
• Flexible start and end times for many roles
• Leadership development program
• Access to Linked In Learning
• Global internal coaching program (Coach Match)
• Periodic Sophos wellness days off for all Sophos to help employees relax and recharge
• Global wellbeing program, which offers a range of wellbeing resources, including Sophos Wellbeing Webinars, Stress Management Toolkits, and Developing Resilience Courses
• Free Employee Assistance Program (EAP) for confidential advice and counseling on a wide range of work and personal issues
• Free annual subscription to the Calm app
• Paid parental leave, caregiver leave & bereavement/compassion leave available
• We host some unforgettable social experiences for our global teams including our music festival SOPH-Fest, go-karting, Sophmudder, and incredible holiday parties!
• Our annual global fitness challenge, SOPH-Fit, sees thousands of employees taking part in our virtual global race around the world
• Each quarter, we celebrate our exceptional global team by running the Sophos Values Awards, which recognizes and rewards employees who embody the Sophos values and who we are as a company
• Health care benefits available worldwide

• Strong understanding of CRM and GTM systems, including Salesforce, Outreach, Zoom Info, Power Bi & Lean Data.
• Excellent stakeholder management, communication, and facilitation skills across technical and non-technical audiences.
• Experience working across matrixed organizations and influencing without direct authority.
• Strong analytical skills with experience using data to identify issues, measure impact, and support decision-making.
• 8+ years of experience in Revenue Operations, Sales Operations, SDR Operations, Business Operations, or process/program management in a similar industry.
• Demonstrated ability to convert ambiguous business needs into structured requirements, process maps, and executable plans.
• Proven experience designing and improving cross-functional business processes across the go-to-market lifecycle with a focus on Lead to Opportunity.
• Ability to operate strategically while also driving detailed execution in a fast-paced environment.