Lead Service Designer - Donor Experience

Elevate donor experiences with Canadian Blood Services as a Lead Service Designer. This temporary full-time role emphasizes human-centered design, requiring 40% on-site presence in Toronto or Ottawa.

Join our Insights & Donor Experience team to connect strategy and execution, ensure meaningful insights drive decisions, and enhance donor journeys. You will coordinate improvement pilots, analyze feedback, and apply design thinking to uncover opportunities that elevate the donor experience across Canada.

Key Responsibilities:

• Uncover donor needs through research and insights

• Lead workshops for journey mapping and stakeholder alignment

• Analyze feedback to identify service improvement trends

• Coordinate testing and execution of enhancement initiatives

• Visualize services using journey maps and blueprints

Requirements:

• Post-secondary education in relevant fields

• Expertise in data analysis and synthesis

• Proficiency with design tools like Figma and Miro

• Familiarity with process improvement methodologies

• Experience working in cross-functional team settings

Contribute to improving donor experiences and outcomes with innovative service design at Canadian Blood Services.
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