Product Operations Lead (8-10 month Contract

Enterprise AI is moving from pilots to production, and the constraint is no longer the model — it's the data. Agents are only as good as what they can sense, trust, and act on in the moment, and real-time, event-driven data is becoming the foundation every serious AI system runs on.

Solace is the leading real-time data platform for the enterprise AI era. Established enterprises worldwide — including RBC Capital Markets, Bosch, Heineken, PSA Singapore, United Airlines, Schwarz Group, and hundreds more — have built their business around Solace to enable intelligent, real-time experiences, modernize their application and integration landscape, and create seamless digital journeys for their customers, partners, and employees.

So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work!

Join us as our next Product Operations Lead and become the operational heartbeat of our Product organization.

In this highly visible role, you'll partner with leaders across Product Management, Engineering, Finance, and Business Operations to ensure critical programs, processes, and partnerships run seamlessly. From supporting OEM partner initiatives and customer onboarding to driving operational insights and business reporting, your work will directly influence how we scale, collaborate, and make decisions.

You'll take ownership of key operational workflows, including usage and billing reconciliations, onboarding approvals, OEM roadmap coordination, and engineering investment reporting. You'll also help shape the quality and reliability of business metrics that guide strategic decisions across the organization.

Success in this role comes from balancing precision with influence. You'll navigate complex processes, align cross-functional stakeholders, and bring clarity to initiatives where priorities don't always naturally align. Along the way, you'll work closely with the VP of Product Management and an Engineering team, contributing product management support for a squad.

This is a fantastic opportunity for someone who loves solving problems, improving processes, and creating impact behind the scenes while working closely with senior leaders across the business.

• Own recurring OEM billing and usage reconciliation processes (e.g., drawdown usage, hybrid subscription reconciliation) in partnership with Finance and OEM partners
• Prepare and validate monthly usage, billing, and invoicing data for Finance
• Coordinate OEM/partner-related meetings and support internal roadmap communications, championing OEM-driven initiatives across Product Management and Engineering teams
• Track and report on OEM roadmap items, CSFs, and epic status to support Product Management and stakeholder updates
• Track OEM-related engineering investment using tools such as LinearB and maintain Confluence records for reporting
• Triage and respond to OEM-related operational requests
• Maintain process documentation and product notifications shared with OEM partner support teams
• Maintain and administer customer onboarding runbooks, RACI ownership, and approval workflows, coordinating across Business Operations and Product Engineering
• Manage the approval and exception process for account onboarding requests that fall outside standard runbook criteria
• Coordinate cross-team dependencies related to order fulfillment, account provisioning, and pricing/package changes
• Flag process gaps, data discrepancies, or automation opportunities to Product and Engineering leadership
• Contribute product requirements and user stories for the platform initiatives, partnering with Product leadership and Engineering to…