Product Operations Lead – 8-10 month Contract

• Own recurring OEM billing and usage reconciliation processes in partnership with Finance and OEM partners
• Prepare and validate monthly usage, billing, and invoicing data for Finance
• Coordinate OEM/partner meetings and support internal roadmap communications
• Track and report OEM roadmap items, CSFs, and epic status
• Track OEM-related engineering investment using LinearB and maintain Confluence reporting records
• Triage and respond to OEM-related operational requests
• Maintain process documentation and product notifications for OEM partner support teams
• Administer customer onboarding runbooks, RACI ownership, and approval workflows
• Manage approval and exception processes for non-standard account onboarding requests
• Coordinate dependencies related to order fulfillment, account provisioning, and pricing/package changes
• Identify process gaps, data discrepancies, and automation opportunities
• Contribute product requirements and user stories for platform initiatives
• Support data accuracy for metrics and business dashboards used in Product Management leadership reporting
• Partner with Product Management, Engineering, Finance, and Business Operations
• Provide product management support for an Engineering squad

• Bachelor's degree in Business, Operations, Engineering, or equivalent experience
• 3–5 years of experience in operations, business analysis, program coordination, or product operations, ideally in B2B SaaS
• Strong organizational skills and ability to manage concurrent cross-functional work streams
• Ability to interpret usage reports, reconcile spreadsheets, and partner with Engineering and Finance on data quality
• Scripting or SQL is a plus
• Experience maintaining or authoring runbooks, SOPs, and RACI matrices
• Experience supporting billing, invoicing, or usage reconciliation processes is highly desirable
• Experience with or exposure to OEM partnership models or enterprise software billing is a plus
• Familiarity with cloud platforms, SaaS products, cloud brokers, or integration middleware is an asset
• Clear written and verbal communication skills for cross-functional collaboration
• Familiarity with Jira, Confluence, LinearB, Excel, or Power BI is a plus
• Basic familiarity with Agile/Scrum practices, including writing user stories and backlog grooming, is a plus
• PMP or similar certification is not required
• Ability to work independently, improve documented processes, and manage competing priorities

Demonstrates expertise in OEM billing processes, usage reconciliation, and cross-functional collaboration with Finance and Engineering. Proficient in managing operational workflows, maintaining documentation, and supporting product management initiatives in a B2B SaaS environment.

• OEM Billing Management
• Usage Reconciliation
• Cross-Functional Coordination
• Data Quality Assurance
• Process Documentation

• Operations Management
• Business Analysis
• Program Coordination
• Scripting
• SQL
• Runbook Authoring
• SOP Development
• RACI Matrix Maintenance
• Agile Practices
• User Story Writing

• Strong Organizational Skills
• Clear Communication Skills
• Ability to Work Independently
• Problem-Solving Skills
• Time Management

• PMP Certification

• B2B SaaS
• OEM Partnership Models
• Enterprise Software Billing
• Cloud Platforms
• Integration Middleware

• Jira
• Confluence
• LinearB
• Excel
• Power BI