Senior Commercial Operations Specialist

At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action.

Join us behind the scenes and help make unforgettable live moments possible.

The Senior Commercial Operations Specialist supports the execution, coordination, documentation, and continuous improvement of key sales and commercial operations initiatives. This role works closely with Commercial Operations leadership and cross-functional stakeholders to help improve the efficiency, consistency, and scalability of commercial processes across the quote-to-cash lifecycle.

The role provides senior-level coordination and operational support for initiatives involving Salesforce, CPQ-related processes, order management workflows, reporting, documentation, and process enablement. The Senior Commercial Operations Specialist helps ensure that project activities, stakeholder inputs, process documentation, data updates, and follow-up actions are organized, accurate, and completed in alignment with business priorities.

This position is well suited for an experienced operations professional who is highly organized, detail-oriented, comfortable working across multiple teams, and able to translate business needs into clear actions, documentation, and operational support.

Director, Sales Operations

• Coordinate day-to-day activities related to sales and commercial operations initiatives, ensuring actions, owners, timelines, and dependencies are clearly documented and followed up on
• Support Commercial Operations leadership in organizing work streams, meeting materials, project trackers, action logs, status updates, and stakeholder communications
• Assist with the coordination of cross-functional activities involving Sales, Inside Sales, Order Management, Accounts Receivable, Finance, Product Management, IT, and other operational teams
• Track outstanding issues, risks, decisions, and next steps, escalating items to leadership where additional direction, prioritization, or resolution is required
• Maintain accurate records of project and process activities, ensuring information is current, accessible, and organized for stakeholders
• Help prepare operational summaries, meeting notes, process updates, and status reporting materials as required
• Contribute to continuous improvement efforts by identifying opportunities to simplify processes, improve handoffs, increase transparency, and reduce rework

• Support the review and documentation of commercial operations processes, including current-state workflows, pain points, handoffs, dependencies, and improvement opportunities
• Assist in the development and maintenance of standard operating procedures, process maps, job aids, checklists, and training/reference materials
• Help identify recurring process issues and support root cause analysis by gathering information, documenting examples, and coordinating input from relevant teams
• Support implementation of process improvements by coordinating updates, documenting changes, communicating revised workflows, and helping stakeholders adopt new ways of working
• Ensure process documentation is clear, current, version-controlled, and stored in the appropriate SharePoint or centralized repository
• Contribute to efforts that reduce manual work, improve consistency, increase visibility, and support scalable…