Manager, Donor Strategy

Position: Manager, Donor Experience Strategy
Enhance donor journeys with Canadian Blood Services as a Manager in Donor Experience Strategy located in Ottawa or Toronto. This hybrid role emphasizes strategic leadership and service design.

As a Temporary full-time Manager in the Insight and Donor Experience team, you will translate complex insights into practical strategies that elevate donor satisfaction and retention. With a focus on collaboration and data-driven decision-making, your expertise in human-centered design will help shape improvements across channels, enhancing donation frequency.

Key Responsibilities:

• Map donor journeys to identify key enhancement opportunities

• Develop organization-wide donor experience strategies

• Lead cross-functional collaboration for consistent donor experiences

• Translate donor insights into practical initiatives

• Guide performance indicators and executive reporting

Requirements:

• University degree in Business, Marketing, or related fields

• Minimum 5 years in customer experience strategy

• Strong knowledge of human-centered design and service design

• Proficiency with design and project tools

• Leadership experience in cross-functional teams

Drive impactful changes in donor experiences with your strategic insights and collaborative leadership.