Senior Continuous Improvement Specialist to business processes using Lean methodology and business process
Job in
Ottawa, Ontario, Canada
Listing for:
S.i. Systems
Contract, Apprenticeship/Internship
position
Listed on 2026-09-13
Job specializations:
-
Business
Change Management, Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Position: Senior Continuous Improvement Specialist to improve business processes using Lean methodology and business process
Our post-secondary education client is seeking a Senior Continuous Improvement Specialist (10+ years of experience) to improve business processes using Lean methodology and business process improvement practices
Join a strategic enrolment management initiative focused on improving the student experience across postsecondary enrolment services. This role supports process owners and stakeholders in documenting current-state processes, identifying pain points, developing future-state process maps, and implementing measurable improvements across up to five business processes. The engagement includes facilitation of workshops, value stream mapping, process reviews, testing activities, and operational documentation within a complex service environment.
The project is conducted onsite at a major postsecondary institution in Ottawa.
6-month contract, Ottawa,
Onsite work required in Ottawa
Must Haves
5–7 years leading process improvement
, continuous improvement
, Lean
, or operational excellence initiativesFormal training or certification in Lean
, Lean Six Sigma
, continuous improvement
, or business process improvementDemonstrated work with process mapping
, value stream mapping
, root cause analysis
, and improvement planningProficiency with Microsoft Office
, Teams
, Share Point , and Visio or equivalent process-mapping toolsEducation or formal certification related to Lean, continuous improvement, or business process improvementNice to Have
Experience in postsecondary education, student services, enrolment management, admissions, financial aid, or academic operationsExperience improving processes across multiple departments, systems, policies, and decision-makersExperience with student information systems, CRM systems, ERP platforms, workflow tools, or case management systemsChange management experience including stakeholder readiness, communications, adoption planning, and sustainmentExperience in Ontario public sector or Broader Public Sector environmentsResponsibilities
Identify problem statements, current-state processes, pain points, and barriersDevelop future-state process maps and sustainable process improvementsFacilitate workshops, interviews, improvement events, and working sessionsEvaluate business processes and implement improvement solutionsDocument insights, recommendations, implementation plans, and measurable outcomesPerform configuration testing, user acceptance testing, integration testing, and document resultsPrioritize initiatives based on business needs, systems constraints, and budget considerations
Position Requirements
10+ Years
work experience
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