Customer Success Manager

Motion is building the command center for creative strategists: an AI-native platform that bridges the gap between performance marketers and creative teams, so they can uncover what’s working, what’s not, and ship more winning ads across platforms like You Tube, Linked In, Meta, and Tik Tok.

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We're at the forefront of AI as the foundation of our product. Motion now automatically analyzes and organizes creative at scale and surfaces competitor trends. And with Runneth - the AI brain for the 100x marketer - we're going further: a persistent creative strategy agent that lives where your team already works (Slack, Notion, Google Drive, your ad data) and turns a marketer's knowledge and instincts into cross-channel playbooks, automated workflows, and a system that gets smarter over time.

Our bet isn't that AI replaces great marketers. It's that the best marketers will use AI to operate at a scale that wasn't previously possible.

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Today, Motion is trusted by some of the world’s top e-commerce and direct-to-consumer brands and agencies (including Vuori, True Classic, The Farmer’s Dog, and Hex Clad) and has analyzed over $14B in media spend. When leading brands want to understand their creative performance, they turn to us.

Our founders have built successful companies before, including alongside several of the people now at Motion. A number of teammates chose to build again here — a reflection of the trust, culture, and conviction behind what we’re building.

The people building Motion are deeply embedded in where AI and our industry is heading, and obsessed with closing the gap between what's possible and what's actually shipping in product. We're a 75 person remote team backed by $65M+ in funding with a valuation that's nearly 3x'd in under two years. If you want to work on a hard problem, with people who've done it before, and a product that customers genuinely love - we'd love to connect!

▶️ Brief overview of the Motion product from our Co-Founder & CEO, Reza Khadjavi.

You will be directly responsible for educating our clients (agencies and DTC brands) on creative strategy and how to operationalize their workflow to fill the current gap between performance and creative teams using Motion. They’re already feeling the pain, and this problem is a top priority for them. By gaining a deep understanding of media buying and creative production you will help teams see how the Motion platform is the answer to the workflow challenges they are experiencing.

Your work will have a direct impact on our growth.

We have a mighty team of 6 right now. You will report our CS Team Lead, Ale, whose superpowers are leading by example by being wildly curious (never shying away from asking a question), caring deeply (not just saying it, but showing it), and constantly trying to improve processes.

Developing an onboarding curriculum for your clients and bring it to life in engaging sessions. You’ll help clients build a report structure that meets their needs using Motion and then host sessions with their teams to make sure everyone knows how to use the reports. Our current session mix consists of large-group Motion custom walkthroughs/educational talks, small group working sessions, naming convention and creative strategy brainstorms.

• After onboarding, you’ll continue to build relationships with clients to ensure they are up to date on new features, breakthroughs in creative strategy processes, and ensure they find continued value in the app.
• Understand our clients’ team dynamics knowing when to loop in relevant stakeholders for training and conversations.
• Understand clients’ current creative strategy processes, identifying gaps or inefficiencies and partnering with them strategically to strengthen their approach through education, best practices, and deeper Motion usage
• Contribute to internal and external content as a thought leader.

As a company, we are becoming AI-native. We don’t have limits on what we can try, and every team is sharing their wins!

We’re figuring out new things every day, and here a few that stand…