Senior Administrator, Student Accounts

Overview

Senior Administrator, Student Accounts – University of Ottawa, Ottawa, Ontario, Canada

Job Type: Employee

Duration in Months (for fixed-term jobs): 12

Job Family: Accounting

# of Open Positions: 1

Faculty/Service - Department: Student Accounts, Financial Resources Services

Campus: Main Campus

Union Affiliation: SSUO

Date Posted (YYYY/MM/DD): 2025/10/30

Applications must be received BEFORE (YYYY/MM/DD): 2025/11/10

Hours per week: 35

Salary Grade: SSUO Grade 08

Salary Range: $64,865.00 - $81,935.00

Assists students in financial difficulty who have a debt to the University by proposing adapted payment solutions. Negotiates financial arrangements to ensure future student eligibility to enrol or receive official documents while complying with policies and procedures. Builds trust with students at risk by demonstrating empathy to support student retention and increase graduation rates.

Plans, coordinates and controls sponsorship accounts (organizations paying students’ fees), ensuring understanding and application of practices, processes and policies so that invoiced fees are collected. Serves as a sponsorship contact providing information in person, in writing or by phone in both official languages to students, sponsoring organizations, and University services and faculties.

Analyzes and reconciles bank accounts used to receive student and sponsor payments, complying with internal procedures and accounting regulations.

• Second level of student customer service: Makes appointments with students to handle complex cases that can’t be resolved by front-line staff and negotiates financial arrangements. Analyzes student files and determines options; advises students on their financial situation and recommended actions (e.g., partial payment, payment agreements, loans).

• Planning and coordination of operational cycle: Manages sponsorship accounts, contracts, billing, follow-up, reimbursement reports and problem-solving. Follows up with sponsors to ensure they understand cases and payments are received by deadlines. Follows up with students who have signed financial agreements to ensure compliance and awareness of payment deadlines.

• Customer service: Acts as a resource for University community members regarding possible financial arrangements, providing expert advice on sponsor ships and financial arrangements. Serves as secretary for the Student Account Reimbursement Committee. Prepares files and follows up with students.

• Finances: Analyzes and reconciles bank accounts, detecting inconsistencies and taking corrective action to ensure data integrity and compliance. Deposits payments received by cheque or e-transfer and processes reimbursements as needed.

• Report production and data management: Provides various financial reports to support day-to-day operations and planning. Identifies and analyzes more problematic student and sponsor accounts and shares information with partners as needed.

• Documentation: Drafts and updates internal guides on procedures, processes, and systems related to responsibilities.

• Knowledge of finances, accounting and administration typically acquired through postsecondary studies in a related discipline or an equivalent combination of education and work experience

• Three years of customer service experience requiring autonomy and problem-solving (decision-making)

• Bilingualism English and French (spoken and written)

• Experience interpreting, explaining and applying policies and regulations

• Proven ability to show empathy and manage emotions in a demanding environment to ensure each client is welcomed and receives high-quality service

• Professional, tactful and diplomatic demeanor in all situations

• Excellent verbal and written communication skills in both official languages

• Strong customer service, negotiation, and interpersonal skills

• Independence and attention to detail to process large numbers of transactions accurately and on time

• Ability to set priorities

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Here are required competencies for all employees at uOttawa:

• Planning: Organize actions to realize objectives; plan and organize…