Personal Banking Associate

Become a Personal Banking Associate in Ottawa, Ontario, and connect deeply with customers. Help guide them through their financial needs while enhancing their banking experience.

In this role, you will engage customers seeking advice, as well as direct them to the appropriate contacts for banking solutions. The position demands a strong understanding of customer needs and necessitates a commitment to building confidence in emerging digital banking trends. You will also support frontline staff in transaction processing while ensuring compliance with TD's standards.

Key Responsibilities:

• Engage customers with financial advice and digital education

• Guide customers to appropriate personnel for support

• Build confidence in digital banking services

• Assist staff with cash and non-cash transactions

• Recommend branch operations improvements

Requirements:

• High School diploma and 1+ years relevant experience

• Investment Funds Canada (IFC) or equivalent

• Strong proficiency in MS Office and branch software

• Knowledge of banking solutions and services

• Excellent communication and customer skills

Drive customer satisfaction and operational excellence as a Personal Banking Associate at TD in Ottawa.
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