Branch Manager II

Work Location:

Ottawa, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking Pay Details:$96,900 - $136,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager , strive for excellence and execute with speed, raising the bar around you.

A typical day at work might look like:

Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence

Promote TD's image and goodwill within the community by participating in community events

Enhance customer experience by understanding their financial needs and providing appropriate solutions

Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required

Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues

Ensure overall employee scheduling is optimal

Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives

Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence

Mentor the team on offering One TD solutions and building lasting relationships with customers

Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations

Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism

Job Requirements:

Undergraduate degree and/or over 5 years of relevant experience

Completion of Branch Compliance Officer (BCO) and IFIC or CSC CourseA strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership

Proficiency in software tools including MS Office, and internet application

Strong communication skills to liaise with customers, employees, and cross functional teamsA thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential informationA dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental…