Finance Clerk III, Finance Department; Accounts Receivable

Position Summary

The Accounts Receivable Clerk is responsible for managing outstanding accounts, billing, preparing invoices and collecting payments while in compliance with financial policies and procedures and providing support to the Corporate Accounting team.

• Provides excellent customer service to families, patients and CHEO employees at cashier window.
• Reviews, prepares and processes complicated accounts, billing, invoices, incoming payments and receipts in a timely manner.
• Validates, communicates and contacts any third party (including patients and families) regarding issues related to billing, invoicing, missing information, coverage, claims and payment collection process.
• Confirms coverage, charges, information, fees, and correct billing codes are applied to all documentation.
• Coordinates with internal clinics, insurance companies and various government agencies to ensure claims are processed correctly.
• Manages outstanding accounts and negotiates payment plans when necessary, assists in preparing reporting related to bad debts.
• Communicates A/R payment expectations to families in an efficient and friendly manner.
• Verifies and resolves issues by determining discrepancies and errors.
• Reconciles the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Generates detailed accounts receivable reports as required.
• Prepares daily cash, cheque and Electronic Fund deposits.
• Prepares daily deposits for a select group of Hospital services.
• Replenishes Petty Cash and Float accounts.
• Processes credit card payments received in Finance.
• Provides coverage, if required, for other A/R job functions.
• Performs other related duties as required and assigned.

• Post-Secondary education in a related discipline such as Finance or Accounting* (Essential)
• Three (3) years of previous work experience in finance and/or accounting (Essential)
• Experience in a medical office or healthcare (Preferred)
• Demonstrated proficiency with computer software programs including Microsoft Office Suite (Essential)
• Communicate effectively and concisely, both orally and in writing in both official languages (Essential)
• Excellent organizational, interpersonal and time management skills (Essential)
• Demonstrated a flexible and adaptive approach to evolving work demands (Preferred)
• Detailed-oriented, strong analytical, organizational and time management skills (Essential)
• Demonstrated initiative and ability to adjust priorities (Preferred)
• Proactive in seeking information, improvements and efficiencies (Essential)
• Previous experience with Workday (our Enterprise Resource Planning (ERP)) (Preferred)
• Working knowledge of applicable occupational health and safety legislation and general knowledge of corporate/departmental policies and procedures related to health and safety (Preferred)
• Criminal Record Check (Level
  1) (Essential)

* Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic/experience requirements.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at  All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.