Assoc., Expérience client

Salary: $22.50 - $28.33 CAD

Location:

Orleans, Ontario, Canada

• Process financial transactions such as deposits, withdrawals, and bill payments according to standard operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence.

• High school diploma and/or 1+ year of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and the internet.
• A go‑getter who exercises initiative and is accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.