Assoc., Expérience client

Location

Rockland, Ontario, Canada

15 hours per week

Services bancaires personnels et commerciaux

$22.50 - $28.33 CAD per hour; base salary may vary based on experience, skills, location, and sector needs.

• Process financial transactions (deposits, withdrawals, bill payments) according to standard procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and identify customer needs to recommend tailored banking solutions, exercising discretion with confidential matters.
• Respond to and resolve customers' concerns using standard procedures, escalating non‑standard issues when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and on time.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Support a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist.

• High school diploma and/or at least 1 year of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning and time‑management skills for a fast‑paced environment.
• Proficiency using MS Office (Word, Excel, Outlook) and internet.
• Proactive initiative, accuracy, and detail orientation to handle multiple tasks and changing priorities.
• Dynamic communication skills, able to connect verbally and in writing with a variety of people in a calm, courteous, and effective manner.