Personal Banking Associate Trainee

Work Location

Kanata, Ontario, Canada

37.5 hours per week

Personal & Commercial Banking

$45,700 - $61,000 CAD. Base pay may vary depending on skills, experience and location.

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep, lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. In the branch, we understand customer needs, identify opportunities to promote products and services, and refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance the customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

• High School diploma and/or at least 1 year of relevant experience.
• Completion of Investment Funds Canada (IFC) or equivalent within 6 months of appointment.
• Post‑secondary or undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software, and internet.
• Knowledge of banking solutions and processes to advise customers.
• Self‑starter who works independently in a dynamic environment with strong administration, organizational, planning, and time‑management skills.
• Dynamic, diligent, and effective influencer with a can‑do attitude, initiative, and the ability to handle several tasks and changing priorities.
• Strong communicator with established customer‑experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous manner.

TD offers a Total Rewards package that includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.