Collections Specialist

Location
:
Maxville, Ontario (On-site during probation, then 1 day remote per week)

Language
:
Strong written and spoken communication in English required

Background Check Requirement
:
References, criminal and credit checks required

This is an opportunity to join a collaborative credit team within a fast-paced, high-volume environment where your work directly impacts client relationships and business performance. As a Collections/Credit Specialist, you will take ownership of a diverse portfolio of accounts, balancing collections with thoughtful customer engagement to support long-term partnerships.

Reporting to the Credit Manager, you will work closely with a team of seven professionals focused on delivering strong service while maintaining sound credit practices. This role blends analytical thinking with people-focused problem solving, giving you the chance to influence credit decisions, improve aging metrics, and contribute to a culture that values both accountability and flexibility.

You will join a team that prioritizes collaboration, practical learning, and continuous improvement. With hands‑on onboarding and mentorship, you will gain exposure to both credit analysis and collections strategy. The organization offers a supportive environment that values strong client relationships, along with competitive compensation, comprehensive benefits, RRSP matching, and unique employee perks.

• You’ll manage a portfolio of accounts, monitoring aging and taking action on overdue balances.
• You’ll connect with clients to negotiate payment arrangements while maintaining positive relationships.
• You’ll analyze account history and perform credit checks to support informed credit decisions.
• You’ll review and adjust credit terms in collaboration with the Credit Manager.
• You’ll maintain accurate documentation and manage account updates, adjustments, and pre‑authorized payments.
• You’ll identify high‑risk accounts and escalates or coordinate third‑party collections when required.

• 2+ years of accounts receivable and collections experience in a high-volume environment.
• Strong customer service skills with the ability to handle sensitive payment conversations.
• Proficiency in Microsoft Excel, including working with aging reports.
• Solid judgment, attention to detail, and ability to balance risk with client needs.
• Ability to manage multiple priorities and work collaboratively within a team.

"We’re looking for someone who can balance firmness with empathy, someone who understands that strong collections come from strong relationships and thoughtful decision making."

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2

SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.