Personal Banking Associate

Personal Banking Associate

Work Location:

Beaverton, Ontario, Canada |

Hours:

18.75 | Line of Business:
Personal & Commercial Banking

Pay: $43,900 – $58,600 CAD (base pay varies by experience and location)

TD Canada Trust is the frontline of TD Bank, focused on building deep, long‑lasting relationships with customers through a broad range of transactions and advisory services.

• Engage customers in daily advice needs, service transactions, digital education and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures, ensuring prepared documentation reflects business intentions and complies with TD’s Code of Conduct and Ethics.
• Promote a positive and equitable work environment by supporting team effectiveness, personal performance development and sharing industry knowledge.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent certification within 90 days of start date.
• Post‑secondary or undergraduate degree in a related field (preferred).
• Proficiency in MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• Self‑starter with strong administrative, organizational, planning and time‑management skills.
• Dynamic, diligent, effective influencer with a can‑do attitude, able to handle multiple tasks and changing priorities.
• Excellent communication skills, both verbal and written, with a courteous and effective client‑facing demeanor.

Competitive base salary, variable compensation, health and well‑being benefits, retirement plans, paid time off, banking discounts and career development opportunities.