Payment Operations Center Analyst - Level 1

Payments Canada, 800-350 Albert Street, Ottawa, Ontario, Canada •

Posted Tuesday, July 21, 2026 at 4:00 AM | Expires Saturday, August 8, 2026 at 3:59 AM

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose!

Payments Canada governs and operates Canada’s essential payment clearing and settlement infrastructure, including associated systems, by‑laws, rules and standards.

The Payment Operations Centre Analyst (POCA‑L1) is responsible for providing critical, first‑line support for Canada's payment systems. This rotational position involves 24/7 operational duties, including system and network device monitoring, incident mediation between vendors and financial members and providing direct advisory services to financial member clients.

Responsibilities of this position include but are not limited to:

• Serve as the primary point of contact and relationship liaison between Financial Institutions (FIs) and Payments Canada.
• Provide continuous monitoring of payment flows, system availability, and conduct routine system validation checks.
• Execute and follow up on customer Requests, Incidents, and Problems.
• Manage all incidents efficiently, ensuring timely resolution and strict adherence to escalation procedures.
• Perform core ITIL functions (Request, Change, Incident, Problem, and Escalation) to maintain high service standards.
• Execute assigned Standard Operating Procedures (SOPs), ensuring their routine application and maintenance as part of operational methodologies.

• Cultivate and maintain strong working relationships with internal stakeholders to optimize payments system maintenance and support.
• Monitor support channels for incoming communications from vendors.
• Represent the Payment Operations Centre team effectively in internal meetings.

• Commit to ongoing learning through in‑house self‑study, technical reading, and research to maintain expertise relevant to the role.
• Proficient in executing ITIL functions (Incident, Request, Change, and Problem Management).
• Attention to detail while monitoring critical payment systems and infrastructure.
• Take ownership of executing Standard Operating Procedures.
• Ability to serve as a first‑point‑of‑contact, performing timely incident handling and correct escalation.
• Contribute to operational documentation and service improvement initiatives.
• Required fluency in English and French to liaise with national stakeholders (FIs and internal…