Bilingual Senior Officer, Operations; Homeowner Underwriting

Job Requisition : 12153

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Ottawa (ON);
Calgary (AB);
Halifax (NS);
Montreal (QC);
Toronto (ON);
Vancouver (BC)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 73555.31 to $ 91944.14 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Homeowner underwriting team, in the bilingual Senior Officer, Operations (Homeowner Underwriting) position. In this role, you will ensure the mortgage underwriting of loans for new and existing homeowner and small rental properties with 1 to 4 units, while providing excellent client service through effective communication about CMHC’s mortgage insurance products, policies and guidelines.

CMHC Homeowner Underwriting offers service to clients from 8 am to 9 pm EST Monday to Friday and from 10 am to 6 pm on Saturday. Senior officers are expected to make themselves available for a rotating shift schedule to accommodate these business needs as well as for overtime during the peak volume periods if needed. You must be comfortable working flexible hours, primarily between 10 am and 9 pm, with shifts typically ranging from 10:00 AM–6:00 PM to 1:00 PM–9:00 PM, and be available to work a limited number of Saturdays.

This is a temporary position of a duration of 18 months.

What you’ll do:

• Analyze the information on applications for mortgage loan insurance for 1-4 unit owner-occupied and rental properties transmitted by approved lenders, particularly the information related to the borrower, the property, and the market.
• Apply sound judgment and decision-making practices that are factual to derive recommendations and other options that may be beneficial to the client.
• Negotiate a reasonable solution in line with the risk appetite.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Use effective oral and written communication to deliver clear rationale for underwriting decisions in manner that achieves lender concurrence and understanding.
• Respond to various mortgage insurance inquiries via phone and/or email.
• Clarifying CMHC’s underwriting policies to approved lenders.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities.

What you should have:

• A university degree (undergraduate) in business administration, finance, or commerce.
• A minimum of three (3) years of…