Food and Beverage Operations Manager

Food and Beverage Operation Manager – Rogers Centre Ottawa

The Food and Beverage Operation Manager will oversee all aspects of the food and beverage setup and service of events at the Rogers Centre in Ottawa to ensure exceptional guest experiences. The role involves managing staff, maintaining quality standards, controlling costs, demonstrating excellent customer service, and ensuring compliance with all policies and regulations. The Manager reports to the Director of Operations and/or Senior Operations Manager.

The salary range for this position is $60,471 to $76,385.

• Oversee daily operations of the setup and service of all food and beverage events, meetings, conferences, conventions, and trade/consumer shows
• Ensure consistent delivery of high-quality food, beverage, and service standards
• Develop and implement service protocols and operational policies
• Coordinate with the culinary team and other departments to maintain a smooth workflow

• Recruit, train, and mentor staff, including supervisors, servers, bartenders, cashiers, and housemen
• Assign tasks and manage performance
• Foster a positive workplace culture and ensure team adherence to policies, procedures and standards
• Manage the team in alignment with the collective agreement
• Maintain effective communication and collaborative relationships with all departments

• Communicate timelines, actions, and expectations throughout service execution to keep clients informed and confident
• Monitor satisfaction at every stage, checking in regularly, confirming solutions meet expectations, and following up after service completion to ensure continued positive experiences

• Utilize Aramark’s operational processes, systems, and technology platforms to maintain consistency
• Ensure all documentation, reporting, and data entry are completed accurately and in alignment with company standards
• Manage purchasing activities to ensure timely procurement of products and maintain accurate inventory levels
• Ensure proper staffing levels that align with business demands and budget requirements
• Effectively manage food and beverage costs

• Compliance with all Aramark policies, procedures and guidelines as well as the client contract and the collective agreement
• Compliance with applicable laws, codes and regulations including Public Health, Food Safety, Alcohol and Gaming Commission of Ontario, and Occupational Health and Safety

All other related and assigned duties and responsibilities. Job duties may change or new ones may be assigned without formal notice.

• 3-5+ years of experience in hospitality operations with a minimum of 2 years in a supervisory or management role
• Post‑secondary degree in Hospitality Management, Business or related field
• Ability to work flexible hours including evenings, weekends, and holidays
• Pass a criminal background check
• Excellent customer service and communication skills
• Proficiency in budgeting and cost control
• Knowledge of POS systems and business tools including MS Word, Outlook and Excel
• Occasional lifting and pushing up to 50 lb
• Standing and walking for extended periods
• Proficiency in French language is an asset

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Aramark is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or any other characteristic protected by applicable law.