Assistant Outlet Manager

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Assistant Outlet Manager.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Pay: $58,000-$62,000

Reporting to the Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

• Previous Food and Beverage leadership experience required
• Previous point of sale system experience required
• Computer literate in Microsoft Windows applications required
• Excellent communication and organizational skills
• Excellent written/spoken English is required and good written/spoken French would be considered an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work/scheduled for all operational hours including holidays
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

AI disclosure:We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.