Host - Support Staff Metcalfe hotel

Job Description

Posted Thursday, April 2, 2026 at 4:00 AM

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

The Host/Support Staff plays a crucial role in creating a warm and inviting atmosphere, ensuring that every guest feels welcomed and valued. The successful candidate will serve as an ambassador for both Cocotte and the hotel, contributing to an exceptional guest experience. Key responsibilities include managing the seating and flow of guests in the dining room, bar, and café, and delivering food to guest rooms upon request.

The Host/Support Staff will be instrumental in enhancing the overall success of our guest interactions.

• Welcoming all guests entering the restaurant and thanking all guests who are leaving; asking how they enjoyed their meal and how their experience was;
• Answering the telephone and responding to reservation requests and all other information
• Setting up and organizing the host area and other areas of responsibility throughout the shift, including cleaning and organizing all menus;
• Clear, clean, sanitize and reset guest tables in the dining room, lounge and café and meeting rooms as needed;
• Delivering room service orders to guest rooms as per standard protocols;
  
  Practice a very high level of communication and teamwork with peers and management;
• Provide genuine hospitality by engaging with guests throughout their entire experience, maintaining a positive personality throughout;
• Conducting guest restroom checks, maintaining the front lobby cleanliness, and cleaning the agreed designated areas by following checklist procedures and opening or closing routines;
• Following established standards for greeting guests entering the restaurant, always prioritizing the guests’ experience and needs;
• Assisting guests and responding to their needs; ensuring you help the guest in either directing them to the restroom, getting their server, or other requests;
• Organize and control the seating of guests using correct procedures and practices;
• Assist other staff members and management with other duties, tasks, and cleaning responsibilities;
• Be continually aware of, and maintain, the highest standards of professionalism by following the company dress code; maintain a professional appearance, demeanor, and attitude at all times;
• Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately.

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.