Pastry Chef

Location

Hard Rock Hotel & Casino Ottawa

Pastry Chef

Full‑Time, Permanent (40 hours/week)

Salaried – Overtime Exempt

$49,446 - $74,880/year + Benefits (Dental, Medical, Vision) & Pension

ENGLISH

The Pastry Chef is responsible for daily, monthly, and seasonal baking, dessert and bread program offerings for all restaurant outlets. The Pastry Chef has oversight for the Pastry team, with responsibility for ordering supplies adhering to all sanitation regulations and requirements. The Pastry Chef must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.

Lead, direct, and manage all department operations. Maintain regular presence throughout the department.
Establish and maintain accurate inventory. Participate in periodic department inventories.
Supervise and participate in the production and plating of food service areas to maintain the best quality food style possible. Execute consistent, high quality food presentation.
Provide direction for menu development. Develop the pastry menu to meet brand standards and optimize guest satisfaction.
Communicate and coordinate regularly with all Food and Beverage departments, and with other areas, as needed.
Read and review invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the property.
Ensure the proper handling, maintenance, storage, and security of all department equipment. Conduct training for other operating departments on food knowledge and menu composition, as needed.
Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation. Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs. Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
Attract and select the best talent available from inside or outside the organization. Develop and implement strategies to retain staff. Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
Monitor and evaluate staff performance and deliver recognition and rewards. Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
Ensure all staff have food safety and sanitation certifications required by law. Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
Participate in and ensure Sound Checks are being conducted in department. Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
Resolve guest complaints and implement changes to prevent future issues. Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
Maintain presence in property during peak business periods. Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
Present a professional image to employees, guests, clients, owners, and investors. Coordinate ongoing industry research to detect market trends and related information for development of new strategies and/or concepts/services.
Implement new products/services accordingly and develop analysis of return on investment. Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented. Maintain confidentiality of guest, employee, and company information.

5+ years’ experience in hospitality management, including 3 years in pastry arts. Luxury hotel experience preferred.
Degree/diploma in Culinary/Pastry Arts or an equivalent combination of…