Job Description & How to Apply Below
Elevate your hospitality career as a Bilingual Concierge Supervisor at Fairmont Château Laurier in Ottawa. This full-time position focuses on luxury guest service and team leadership.
In this pivotal role, you will manage the Fairmont Gold operations, ensuring all guests enjoy personalized service and outstanding comfort. Your background as a Front Desk Agent, combined with supervisory experience, will enhance the guest experience while fostering a pleasant working environment for your team. Your bilingual skills will ensure seamless communication and engagement with diverse clientele.
Key Responsibilities:
• Oversee Fairmont Gold guest services and lounge operations
• Conduct daily updates and meetings with your team
• Maintain high service standards and operational excellence
• Review guest reservations for attentive service
• Liaise effectively with other departments for optimal service
Requirements:
• Experience as a Front Desk Agent required
• Two years in concierge or guest services
• Proven leadership and guest engagement skills
• Degree in Hospitality Administration preferred
• Knowledge of Opera and Microsoft Office Suite
Lead the Fairmont Gold service team with your passion for hospitality and customer care.
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