Lead Front Office Supervisor Andaz

Elevate guest service at Andaz Ottawa as a Front Office Supervisor. Take charge of a passionate front desk team and ensure memorable experiences for all guests.
Your primary role as a Supervisor will include overseeing daily front office operations and supporting team members in delivering excellent service. With a deep understanding of Hyatt’s core values, you will facilitate smooth operations even during peak hours, ensuring all tasks are completed effectively.

Key Responsibilities:

• Directly oversee and support desk hosts during busy shifts

• Ensure all checklist responsibilities are met daily

• Respond promptly to guest inquiries and emails

• Assist in billing processes and manage inventory tasks

• Provide coaching to improve team performance
Requirements:

• Valid work authorization for Canada

• Preference for experience with Hyatt systems

• Proven leadership and organizational skills

• Flexibility to work varied hours, including weekends

• Strong focus on customer service and team support
Become a pivotal part of Andaz Ottawa’s commitment to exceptional guest experiences.
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