Manager of Guest Experience

Position: Manager of Guest Experience at Swiss Chalet
Enhance guest satisfaction as a Manager of Guest Experience at Swiss Chalet on Carling Ave, Ottawa. Your leadership in hospitality will ensure a Perfect Guest

Experience with every visit.

As the Manager, Guest Experience at Swiss Chalet, you will oversee daily restaurant operations and ensure team performance meets high brand standards. This role requires strong management skills, a passion for coaching, and the ability to create meaningful connections with guests. Your focus will be on maintaining dining room excellence and supporting team development.

Key Responsibilities:

• Oversee daily operations of the dining room

• Ensure adherence to “Benchmark Restaurant” standards

• Coach and develop team members effectively

• Create a Perfect Guest Experience consistently

• Support implementation of operational standards

Requirements:

• Previous Front of House Management experience

• Ability to work varied shifts, including weekends

• Strong leadership and people skills

• Driven to achieve service excellence

• Motivational and inspirational team player

Bring your hospitality expertise to Swiss Chalet and help create unforgettable dining experiences.
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