Bilingual Gold Supervisor​/Concierge

Bilingual Fairmont Gold Supervisor/ Concierge (Full-Time)

Full-time Position – Job Category:
Rooms – Job Type: Permanent –

Job Schedule:

Full-time

Located in the heart of Canada’s capital next to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Fairmont Gold Supervisor (Full-Time). Fairmont Gold is a special place! The personalized service provided as you greet your guests at check-in or serve them in the private lounge will show them that you truly care.

The luxury our guests experience and the memories you make as a Fairmont Gold Supervisor will create a sense of loyalty that will ensure their return.

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $27.50/hour

• Consistently offer professional, friendly and engaging service
• Demonstrate Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues.
• Make certain that all Fairmont Château Laurier policies, procedures and corporate standards are known, followed and acted upon at all times
• Responsible for all aspects of the Fairmont Gold operations, to ensure a smooth operation and the highest level of guest satisfaction at all times
• Review all Fairmont Gold reservations to ensure all standards are met
• Ensure that the reservations of our ALL Accor Live Limitless Members are in order and that members’ expectations are met
• Direct and execute approved plans and programs for Fairmont Gold in accordance with company and hotel policies
• Track and forecast daily, weekly and monthly Fairmont Gold occupancy
• Control room inventory including out of order rooms, sell outs, preventive maintenance and special room projects
• Ensure the highest revenues possible are generated by participating in, supporting and promoting the Fairmont Gold upsell program as well as monitoring honour bar revenue
• Provide exceptional concierge information to our guests
• Establish and maintain communication with all Fairmont Gold staff on a daily basis
• Develop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the city
• Strong and effective communication with all other departments, highlighting Fairmont Gold requirements from supplies to manpower requirements to ensure proper level of service to our guests
• Attend Department Communication meetings and other meetings in absence of Fairmont Gold Director
• Maintain and report housekeeping and maintenance deficiencies in the department
• Provide exceptional service in the Fairmont Gold lounge
• Responsible for overseeing the set up and break down of all food and beverage presentations in the lounge (breakfast, coffee/tea service, bar service and canapés)
• Assist guests regarding food and beverage menu items
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
• Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
• Participate in recruitment, selection and performance management (including corrective action), of all colleagues working in Fairmont Gold
• Participate in the orientation and cross training process of all hotel colleagues who provide services to Fairmont Gold guests
• Ensure that the appropriate service levels are provided and achieved at all times
• Participate actively in the achievement of Guest Satisfaction initiatives
• Participate actively in the hotel community to further inter-departmental working relationships
• Take ownership in the achievement of Colleague Engagement Survey objectives
• Promote and…