Guest Services Partner

Step into a rewarding part time role at Brookstreet Hotel as a Guest Services Partner. Weekend shifts are essential where you will ensure exceptional experiences for each guest.

In this front desk position at Brookstreet, your previous hotel experience is invaluable. You will be responsible for maximizing room revenue and ensuring inventory integrity through effective communication with reservations. A strong guest service orientation and the ability to manage guest concerns promptly are critical for success in this role, along with a commitment to maintaining high service standards.

Key Responsibilities:

• Uphold professionalism at all times

• Address guest satisfaction issues proactively

• Collaborate to maximize rooms' revenue and inventory

• Monitor arrival reports and special requests

• Implement guest service excellence standards

Requirements:

• Previous hotel front office experience necessary

• Studying towards a degree in Hotel Management is an asset

• Strong knowledge of Microsoft Office, particularly Excel

• Experience with cash handling is essential

• Excellent communication skills required

Bring your dedication to exceptional guest service and front office skills to Brookstreet Hotel.
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