Guest Services Agent

Warm, attentive guests are at the heart of our service. As a Guest Service Agent, you will embody our commitment to creating memorable stays by delivering personalized care at every touchpoint.

• Check in and check out guests, verifying and detailing arrivals and departures.
• Ensure internal operations run smoothly during each shift.
• Respond with care and attention to all guest requests via phone, email, or in person.
• Resolve guest issues proactively, maintaining a satisfaction‑oriented approach.
• Collaborate with other departments to provide relevant information that enhances the guests’ experience.

• Diploma in Hospitality (preferred).
• Excellent oral and written communication skills.
• Positive, customer‑service orientation with the ability to handle difficult situations calmly.
• Strong listening skills to understand guest needs and preferences.
• Computer proficiency; experience with OPERA PMS is an asset.
• Advanced proficiency in French and English.

• Special rates for stays with Germain Hotels and travel opportunities across the country.
• An environment that encourages creativity and autonomy, supporting your growth and recognition.
• Access to a state‑of‑the‑art gym located at the workplace.