InnVest Guest Service Agent Position

Elevate guest experiences with Inn Vest as a Guest Service Agent. Utilize your hospitality skills to ensure customer satisfaction and assist with check-ins and check-outs.

As a Guest Service Agent at Inn Vest, you will play a critical role in creating memorable stays for our guests across our diverse hotel portfolio. This position demands proficiency in guest registration, upselling, and quick resolution of inquiries. You'll also be responsible for managing guest payments, coordinating with the reservation center, and handling departmental accounting responsibilities.

Key Responsibilities:

• Register guests promptly using upselling techniques

• Check out guests and process payments efficiently

• Promote hotel services and local attractions proactively

• Resolve minor guest complaints and escalate major issues

• Manage guest accounts and complete cashier reports

Requirements:

• Strong communication and customer service skills

• Familiarity with hotel booking systems preferred

• Basic accounting and cash handling experience

• Ability to remain calm under pressure

• Professional appearance and adherence to policies

Bring your passion for hospitality and contribute to exceptional guest experiences at Inn Vest.
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