Houseperson; Part-Time

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill a role of Houseperson.

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay $25.37/hour

Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following:

• Offer professional, friendly and engaging service to all guests and responding timely to any special requests
• Provide intuitive service, engaging with external and internal guests and anticipating their needs
• Assist Room Attendants to ensure guest rooms are prepared efficiently
• Respond timely to guests’ special requests for miscellaneous items i.e.: cribs, cots, extra towels, etc.
• Clean all assigned areas including: sanitizing, dusting, pickup and delivery of linen from rooms/carts, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenish rooms with supplies, maintaining exterior cleanliness, etc.
• Collect dirty linen, garbage and recyclables from Room Attendants’ carts and closets
• Maintain inventory in the Housekeeping closets
• Foster positive cross departmental relationships to create a seamless experience
• Follow detailed housekeeping standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Participate in renovation projects as needed
• Report necessary maintenance items
• Other duties as required

• Warm and caring personality; previous housekeeping experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Excellent guest service skills
• Highly responsible and reliable
• Ability to work cohesively as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must have a good command of the English language

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Must be able to perform physically demanding work including frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.