Bilingual Doorperson

Job Description

Reporting to the Valet Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:

• Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
• Greet all guests arriving by vehicle, and promote valet parking as the only hotel related parking option or clearly direct guests to appropriate public parking service if they prefer
• Ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stay
• Greet all guests and co-workers with a smile and an appropriate hospitality greeting
• Ensure all vehicle keys are clearly identified and stored in a locked location
• Provide the guest with detailed parking fees and a clear explanation of valet benefits
• Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner
• Complete thorough walk around of guest vehicles prior to entering garage and highlight any damage on corresponding valet parking ticket
• When requested or anticipated, provide guests with information and answers to questions about hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
• Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
• Assist in fire alarms by fulfilling duties as outlined in the hotel fire response manual
• Assist in ensuring guest and co‑worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
• Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
• In the course of normal duties, observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness
• Able to operate all types of vehicles (manual and regular transmission)
• Other duties as assigned

• Available to work weekends, evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• Team oriented
• Customer service focused
• Professional manner and outgoing personality
• Valid driver’s license with no infractions
• Fluent in both official languages would be a strong asset

• Frequent standing and walking throughout shift
• Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.)

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.