Concierge Supervisor at Fairmont Chateau Laurier

Join Fairmont Château Laurier as a Concierge Supervisor, an essential role promoting esteemed guest services in Ottawa. This full-time position demands bilingual expertise and a commitment to excellence.

As a Concierge Supervisor, you'll be key in managing the Fairmont Gold operations, focusing on guest satisfaction and staff leadership. Your experience in hotel guest services, coupled with your ability to motivate team members, ensures exceptional quality and operational success in the luxury environment. Your knowledge of food and beverage will enrich guest interactions.

Key Responsibilities:

• Supervise and train Fairmont Gold attendants

• Ensure compliance with service standards and policies

• Manage guest inquiries and special accommodations

• Track and forecast occupancy for resource allocation

• Coordinate with departments to enhance guest experiences

Requirements:

• Must have Front Desk Agent experience

• Minimum two years in concierge services

• Strong problem-solving and communication skills

• Hospitality degree or diploma preferred

• Smart Serve certification necessary

Demonstrate your leadership and service passion as you elevate the Fairmont Gold experience.
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