Bilingual Guest Service Agent

Join Fairmont Chateau Laurier as a Bilingual Guest Service Agent in Ottawa. Deliver exceptional hospitality while engaging with guests in both English and French at this iconic location.

This part-time, permanent role emphasizes providing outstanding service to all guests. You will assist with tour operations, manage guest registrations, and respond effectively during emergencies. Strong communication skills in both languages are essential, alongside previous experience in a front desk role.

Key Responsibilities:

• Provide exceptional service to guests at all times

• Assist in tour check-ins and group welcome

• Generate reports for hotel management

• Register and check out hotel guests efficiently

• Act as an ambassador for the Fairmont brand

Requirements:

• Fluent in English and French is mandatory

• Previous experience as a Front Desk Agent

• Strong verbal and written communication skills

• Proficient in cash handling and computer literacy

• Ability to work in a fast-paced, busy environment

Elevate guest experiences while showcasing your bilingual skills at Fairmont Chateau Laurier.
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