Valet Parking Supervisor

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill the role of Valet Parking Supervisor.

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $24.85/hour

The Valet Parking Supervisor is responsible for the day-to-day operation of the Valet Parking Office. You will ensure that we are providing the highest levels of service to the hotel guests. This includes maintaining a constant presence of the overall operation of the valet parking office, processing payment transactions for valet usage including cash and credit cards, as well as keeping strict controls and inventory of the vehicles within the garage.

Reporting to the Valet Parking Manager, responsibilities and essential job functions include but are not limited to the following:

• Greet all guests and co‑workers with a smile and an appropriate hospitality greeting
• Ensure our guests experience an outstanding sense of arrival and departure
• Maintain balanced cash at all times and accept responsibility for any cash/credit card shortages or discrepancies
• Complete balanced audits at the end of each shift with proper backup including cashier reports; dropping of any cash captured during shift and submit to accounting
• Delegate requested guest car retrievals that occur in person or through Royal Service Manager to appropriate valet attendants in an expedient manner
• Place keys and corresponding valet tickets in appropriate locations within office after valet attendants have parked arriving cars
• Assist in the training and development of staff in accordance with hotel standards to ensure the highest level of guest service and satisfaction
• Ensure cars that are parked by attendants have been spot checked for damage and all pertinent information has been filled out appropriately on the corresponding valet ticket
• Ensure all Job Task Checklists are completed in a timely manner
• Handle guest complaints and resolve with appropriate action to ensure overall Guest Satisfaction
• Conduct monthly communication meetings with staff, complete with minutes
• Ensure all vehicle keys are clearly identified and stored in a locked location
• Maintain correct inventory of keys and tickets on a shift to shift basis
• Keep an accurate record of daily volume and all Gala Function vehicles
• Will provide the guest with detailed parking charges and provide payment receipt
• Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles
• When requested or anticipated, provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions
• Assist in fire alarms by fulfilling duties as outlined in the hotel fire response manual
• Respond to emergencies and coordinate with east door staff to ensure emergency vehicle access procedures is in place and adhered to
• Assist in ensuring guest and co‑worker safety and security by reporting any suspicious or unusual behavior or occurrence to security
• Observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness during normal duties
• Report for duty with a professional appearance and dress to standards
• Maintain adequate staffing levels by cutting/adding shifts whenever possible
• Motivate and engage staff through daily shift meetings and follow up with staff for Fairmont Standard compliance through Trust You, LQA Audits and guest feedback
• Administer corrective action and record in appropriate work performance file when staff is not meeting expectations
• Other duties assigned

• Strong customer service skills
• Must be a team player and…