Front Office Supervisor

WE ARE LOOKING FOR A Front Office Supervisor

We have an exciting opportunity within our Front Office as a Front Office Supervisor.

Primary purpose of the Front Office Supervisor is to provide leadership to the front desk team, ensuring understanding of policies and protocols. The Supervisor is a listening ear and a compassionate face for both our guests and our team members. The Supervisor has a strong grasp of Hyatt and Andaz knowledge and is able to distinguish when problems that arise are within their realm or whether they need to be passed along for further escalation.

The Supervisor will assist the Front Office Manager in running the day-to-day activities of the Front Desk, Valet, and Night Audit. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and the professional and timely resolution of guest issues.

Supervisors will help monitor employees and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our high standards; and will help motivate, train, and develop assigned staff.

• Ability to provide leadership support to desk hosts during some opening and closing shifts without a manager present.
• Ability to ensure checklist items are completed on a daily basis with a high degree of accuracy and efficiency.
• Ideally provides first response to emails regarding guest requests for folios, respond to other departments, as well as maintaining Call Log alongside all other leadership team members.
• Takes initiative to begin learning the process of billing and will eventually grow to complete billing with assistance as needed.
• Engage in learnings that will familiarize team members with our Luxury and Loyalty programs for all guests.
• Execute and maintain tasks related to supply orders, weekly inventory, and par levels as delegated by FOM.
• Communicate kindly and effectively with team members to create a smooth flow of business at the desk/bell.
• Projects and education as assigned by leadership.
• Holds the team accountable through coaching and providing guidance.
• Actively participates as the manager on duty (applicable to evening or weekend shifts).
• Expectation to be at desk alongside hosts, if two hosts, supervisor to work nearby to be available as needed.
• Valid work authorization for Canada.

• Demonstrated ability to effectively interact with a variety of people from many backgrounds
• Experience with Opera, Colleague Advantage, and Hyatt systems preferred
• Possess the following strengths: motivational and compassionate leader, ability to function both independently and as part of a team, unafraid to ask questions, and able to provide exceptional customer service
• Excellent organizational and administrative skills.
• Ability to work morning, afternoons, evenings and overnights (if required)

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Complimentary meal during shift at the colleague cafeteria
• Discounts on food and beverages
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development
• 2025 Great Place To Work Certified

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.