Guest Experience Supervisor, Banff Gondola

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

As a Guest Experience Supervisor at the Banff Gondola, you will play a key leadership role in delivering an exceptional guest experience by supporting, coaching, and guiding frontline teams while ensuring a safe, welcoming, and professional environment for all guests.

• Lead with a hospitality mindset
• Create and support an engaging, memorable guest experience across all Guest Experience touchpoints.
• Coach, mentor, and support Guest Experience Agents, Programming, and Facilities Attendants, team members to consistently exceed guest expectations.
• Train new team members and provide ongoing feedback, performance coaching, and development support.
• Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving.
• Act as the manager on duty, take charge of all guests and cash handling security for the Banff Gondola
• Act as the escalation point for guest concerns, resolving issues quickly, professionally, and empathetically.
• Serve as the escalation point for guest issues, handle guest concerns and react quickly and professionally.
• Maintain high standards for cleanliness, appearance, safety, service quality, and environmental stewardship across guest-facing areas.
• Support financial performance by managing labor within planned targets.
• Perform Guest Experience Agent and Facilities Attendant duties as operationally required.
• Actively participate in committees and contribute to continuous improvement initiatives.
• Foster a positive, inclusive, and motivating team environment that supports engagement and sales goals.
• Actively participate in committees

• Proven leadership skills and a passion for coaching and developing employee skills.
• Strong guest focus providing friendly, professional, and efficient hospitality.
• Effective problem solving and critical thinking skills.
• Demonstrate elevated levels of positive energy and a willingness to take on new challenges.
• Ability to thrive and lead in a fast-paced environment.
• Attention to detail, effective communication and listening skills with local and international guests and staff.
• Second language skills considered a strong asset.
• Solid knowledge of the products and services available in Banff and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
• Passion for employees and guest safety
• Excellent organizational and multi-tasking skills
• Proficiency in MS Office (Word, PowerPoint and Excel required)
• First Aid Training an asset.
• Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for extended periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

The starting wage for this role is $21.00/hour.

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company…