Front Office Supervisor

Position: Front Office Supervisor at Andaz
Lead the front desk team at Andaz Ottawa as a Front Office Supervisor. This role emphasizes guest service, team leadership, and operational excellence in a dynamic hospitality environment.

As a Front Office Supervisor, you will support daily front office operations and ensure the front desk teams understand essential policies and protocols. Your leadership will be key in delivering exceptional guest experiences from pre-arrival to departure. You will also assist in training and developing staff to maintain high service standards.

Key Responsibilities:

• Provide leadership support during shifts without a manager

• Ensure daily tasks are completed efficiently and accurately

• Respond to guest emails and maintain communication logs

• Engage team members with learning on luxury programs

• Hold team accountable through coaching and guidance

Requirements:

• Experience in Front Office operations essential

• Proficient with Opera and Hyatt systems preferred

• Strong organizational and customer service skills

• Availability for various shifts, including evenings

• Valid work authorization for Canada

Enhance guest satisfaction through effective leadership and exceptional service as Front Office Supervisor at Andaz Ottawa.
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