Hotel Rooms Operations Manager Position

Become the Rooms Operations Manager at The Westin Ottawa, where your role is pivotal in enhancing the guest experience while supervising Operations teams. Your efforts in guest services, Front Office, and Housekeeping will define this dynamic position.

In this capacity, you will oversee the execution of operations within the hotel's rooms division, emphasizing guest satisfaction and profit maximization. Your prior experience in hospitality will be crucial as you engage and lead a diverse team. The focus will be on ensuring adherence to operational standards and protocols.

Key Responsibilities:

• Lead the management of Front Office and Housekeeping teams

• Enhance guest satisfaction through strategic initiatives

• Conduct performance reviews and team training sessions

• Manage guest feedback and complaints proactively

• Support annual audits and financial reviews

Requirements:

• 4 years of industry experience in guest services

• High school diploma or GED or equivalent education

• Strong ability to motivate and guide teams

• Focus on quality service and operational success

• Knowledge of hospitality standards and procedures

Utilize your expertise in rooms operations to thrive at The Westin Ottawa.
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