Front Office Manager

Position: Andaz Front Office Manager Role
Join Andaz Ottawa as a Front Office Supervisor, where you'll focus on leading a dedicated front desk team. This position prioritizes guest relations, staff training, and operational management.

In the role of Front Office Supervisor, you will oversee the day-to-day activities at the front desk to foster a welcoming and efficient atmosphere. You will support the Front Office Manager in driving excellence, ensuring that every guest experiences high-quality service. Your contributions will include employee coaching, task monitoring, and maintaining seamless operations.

Key Responsibilities:

• Lead desk hosts and oversee shifts as needed

• Complete checklist items with precision daily

• Actively engage in resolving guest issues

• Participate as manager on duty for service excellence

• Facilitate supply orders and manage inventory

Requirements:

• Thorough understanding of Front Office operations

• Excellent interpersonal skills with diverse guests

• Experience with relevant hospitality software preferred

• Strong leadership and organizational capabilities

• Must have valid authorization to work in Canada

Drive operational success and professional guest interactions as a Front Office Supervisor at Andaz Ottawa.
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