Bilingual Guest Services Agent

Join Fairmont Château Laurier as a Bilingual Guest Services Agent in Ottawa, delivering outstanding service to guests while mastering both English and French. This role involves hotel check-ins, guest account management, and crisis team support.

As a vital member of the Fairmont Château Laurier, you will provide exceptional service, assist with tour check-ins, register hotel guests, and ensure service standards are met. You will also generate reports for various hotel departments while being an ambassador for the hospitality brand, available for evening, weekend, or overnight shifts when needed.

Key Responsibilities:

• Deliver outstanding service to all guests

• Assist with tour check-ins and greet groups

• Manage guest registration and checkout processes

• Act as an ambassador of the Fairmont brand

• Support roles in emergency situations

Requirements:

• Fluency in English and French

• Previous experience as Front Desk Agent

• Strong verbal and written communication skills

• Ability to handle cash and work independently

• Proficient in Microsoft Word and Excel

Be part of a landmark hotel where your bilingual skills enhance guest experiences and create lasting memories.
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