Part-Time Bilingual Guest Services Agent

Become a Bilingual Guest Services Agent at the esteemed Fairmont Chateau Laurier in Ottawa. This part-time position requires fluency in English and French, ensuring excellent customer interactions.

Reporting to the Front Desk Manager, you will provide stellar service to guests and assist with various hotel operations.

Your role includes managing guest check-ins, generating reports for other departments, and being a key part of crisis response initiatives. Previous front desk experience is crucial.

Key Responsibilities:

• Deliver exceptional service to hotel guests

• Assist with tour guide check-ins and guest greetings

• Generate and manage departmental reports

• Register incoming guests and process check-outs

• Serve as an ambassador for Fairmont's hospitality

Requirements:

• Mandatory fluency in French and English

• Prior experience in a similar hospitality role

• Excellent verbal and written communication

• Ability to handle cash and work with hotel management systems

• Must thrive in a busy hotel environment

Bring your hospitality skills to life and delight guests at Fairmont Chateau Laurier.
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