Supervisor Gold Lounge Services

Position: Supervisor for Fairmont Gold Lounge Services
Step up your hospitality skills as Supervisor for the Fairmont Gold Lounge at the iconic Fairmont Chateau Laurier in Ottawa. This part-time role emphasizes quality guest interactions and service.

As the Fairmont Gold Supervisor, your primary focus is on delivering outstanding service and hospitality. Managing operations, tracking guest satisfaction, and fostering an exceptional environment, you will lead a team committed to perfection. Your expertise in concierge services and hotel management will create unforgettable guest experiences.

Key Responsibilities:

• Oversee guest service and Fairmont Gold operations

• Ensure compliance with service standards and policies

• Track and forecast occupancy for optimal efficiency

• Manage the setup for food and beverage service

• Provide exceptional concierge support and information

Requirements:

• Required Front Desk Agent experience

• Two years’ experience in guest services or concierge

• Supervisory experience preferred

• Strong written and verbal communication skills

• Knowledge of hospitality software like Opera

Lead the Fairmont Gold team to achieve excellence in guest satisfaction at Fairmont Chateau Laurier.
#J-18808-Ljbffr