Germain Hotels Guest Services Specialist

Take on the role of Guest Services Agent and craft unforgettable experiences for visitors at Germain Hotels. Use your creative flair to enhance customer satisfaction daily.

As a Guest Services Specialist, you will be the welcoming face of Germain Hotels, managing check-ins and check-outs effectively. This role requires a proactive approach to guest needs, ensuring all requests are handled courteously. Collaborating with different hotel departments allows you to tailor services for each guest, guaranteeing a personalized experience.

Key Responsibilities:

• Facilitate smooth check-in and check-out procedures

• Address guest needs via phone, email, or in person

• Tackle any guest issues with a satisfaction-first approach

• Share relevant information with team members for tailored service

• Continuously improve guest experiences through feedback

Requirements:

• Degree in Hospitality is advantageous

• Strong communication skills, both verbal and written

• Customer service mindset with a friendly demeanor

• Capacity to work calmly under pressure

• Experience with OPERA PMS is beneficial

Elevate the guest experience through attentive service and effective communication at Germain Hotels.