Front Office Supervisor Position at Andaz

Become a Front Office Supervisor at Andaz Ottawa and nurture a team dedicated to outstanding hospitality. This role focuses on leadership and service excellence at the front desk.

In this role, you will guide and motivate the front desk team while ensuring all operations are seamless. Your expertise will help resolve guest issues effectively, uphold Andaz’s values, and maintain a high standard of service. You will engage in managing daily activities and support the Front Office Manager.

Key Responsibilities:

• Lead front desk hosts during operations

• Complete daily checklists with precision

• Handle guest email requests and follow-ups

• Learn and assist with billing processes

• Ensure staff training on Luxury and Loyalty programs

Requirements:

• Proven experience in Front Office operations

• Familiar with Hyatt and Opera systems preferred

• Strong leadership and communication skills

• Flexibility to work varied shifts as needed

• Valid work authorization for Canada

Drive exceptional service and contribute to Andaz Ottawa’s quality hospitality experience.