Director of Housekeeping Operations

Oversee housekeeping functionality at The Westin Ottawa, enhancing guest satisfaction through exceptional leadership and a focus on operational excellence.

In this vital role, you will manage all housekeeping operations, ensuring that both employee and guest areas maintain the highest standards of cleanliness and service. With a collaborative approach, you’ll train staff, manage budgets, and implement procedures aimed at consistently exceeding department goals. Striving for continual improvement, your leadership will be key in shaping an impactful guest experience at the property.

Key Responsibilities:

• Ensure operations align with financial performance goals

• Conduct effective inspections of all housekeeping responsibilities

• Support staff training and development initiatives

• Supervise housekeeping shift operations and compliance

• Address guest feedback to enhance service performance

Requirements:

• High school diploma or GED with relevant experience

• 3 years in housekeeping or a related field

• 2-year degree in Hospitality preferred

• Proficient in team leadership and communication

• Experience with housekeeping standards and policies

Join The Westin Ottawa in driving outstanding guest experiences through effective housekeeping management.