Guest Service Valet Key Controller

Join Fairmont Château Laurier as a Valet Key Controller and provide exceptional customer service in Ottawa. This role focuses on effective valet operations and guest interactions for a seamless experience.

As a Valet Key Controller, you will manage the daily operations of the Valet Parking Office and ensure every guest enjoys a personalized welcome. Your duties will include coordinating vehicle key management, assisting with guest inquiries, and resolving any service-related issues promptly. Uphold safety standards and work collaboratively with other staff to ensure efficient operations.

Key Responsibilities:

• Greet guests promptly by name whenever possible

• Keep detailed records of all valet keys checked in and out

• Quickly resolve any issues related to keys or vehicle mix-ups

• Provide clear guidance on valet services and processes

• Conduct regular checks on vehicle safety and key location

Requirements:

• Hospitality experience preferred

• Strong guest service skills and attention to detail

• Must be a proactive team player

• Ability to manage time efficiently

• Bilingual communication skills in English and French preferred

Ensure a consistent and high-quality experience for every guest at Fairmont Château Laurier as a Valet Key Controller.