Hospitality Front Desk Agent

Become a Hospitality Front Desk Agent at AC Hotels by Marriott Ottawa Downtown, where your commitment to service will elevate the guest experience. Manage check-ins and reservations while providing insightful information to visitors.

This role is focused on delivering a sophisticated experience that reflects AC Hotels' European flair. Candidates must possess strong communication and problem-solving skills, thriving in both independent and team settings. Your contributions will enhance the overall guest satisfaction and loyalty.

Key Responsibilities:

• Greet guests professionally upon arrival

• Resolve guest issues using effective communication

• Provide detailed information about hotel services

• Process reservations and accurately manage billing

• Monitor safety and security protocols effectively

Requirements:

• High school diploma or equivalent required

• Experience in customer service or hospitality preferred

• Knowledge of software like Opera or Fosse is desirable

• Bilingual in English and French is advantageous

• Willingness to work varying shifts, including holidays

Foster a welcoming atmosphere and enrich guest interactions with your dedication at AC Hotels by Marriott Ottawa Downtown.