Assistant Manager - Hard Rock Cafe

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

The Assistant Food & Beverage Manager oversees all aspects of managing the Food & Beverage areas (dining room, gaming floor, outlets, etc.) with support of the Food & Beverage Supervisors to project Hard Rock’s high standards of service and professional hospitality at all times andto ensure guests are provided with an authentic experience that rocks.

• Accomplish F&B objectives by contributing to strategic planning processes.

• Work with the Food & Beverage Manager to develop and implement project plans and priorities that support the current and future direction of Hard Rock.

• Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.

• Develop, implement and evaluate training and performance management program.

• Train, supervise, coach, and counsel staff.
  
  Participate in the induction of new staff members to Hard Rock culture.

• Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.

• Respond and seek resolutions to all guest concerns: live, by phone and email.

• Work with Shipping and Receiving to manage inventory and the flow of goods.

• Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget.

• Maintain information on menus, prices, food and drink recipes, etc.

• Ensure accuracy and completion of all required reporting.

• Review and develop Guest history records to enhance personalized service for repeat Guests.

• Ensure control of all hard keys and electronic keys required to operate the department.

• Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.

• Inspect product levels and storage areas to determine if enough supply is on hand.

• Work with other departments to accomplish tasks, as needed.

• Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.

• Perform additional duties as requested.

• Lives the Brand.

• Any combination of education, training or experience equivalent to a Bachelor’s Degree.

• 2-4 years managing food & beverage and hospitality industry experience required.

• Deep understanding of Guest services.

• Computer skills (Microsoft office).

• Must be fluent in English and able to communicate effectively in both spoken and written English.

• Must be Smart Serve certified and possess a valid Food Handler’s Certificate (Ontario)

• Ability to create an enjoyable work environment, mentoring skills, multi-tasked, strong motivational skills.

• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

• Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.

• Use logic to define problem, collect information,…