Account Manager

Overview

We are Dulcedo At Dulcedo, talent management is not about volume - it’s about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent across North America and internationally. Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to the brands and partners who collaborate with them.

We believe in strong systems, thoughtful recruitment, and intentional growth, not short-term wins or reactive hiring.

Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.

Above all, Dulcedo is a people-first organization. Our team is made up of ambitious, collaborative, and high-performing individuals who care deeply about culture, integrity, and impact. Proudly certified as a Great Place to Work, we foster an environment where people are empowered to grow, challenge themselves, and do meaningful work alongside industry-leading talent.

We’re looking for an Account Manager to elevate our legacy of white-glove service and set new standards for client relationships. In this role, you ll manage relationships with clients, talents, and Dulcedo team members, shaping distinctive brand identities and sophisticated digital strategies that empower our talents to excel in their careers and personal brand development. This position is a unique blend of client relationship management, project oversight, strategic development, and social media expertise.

To succeed, you must possess exceptional client communication and organizational skills, along with a deep passion for the creator economy.

• Oversee and execute negotiated partnerships from start to finish, ensuring all contractual terms are met and project milestones are achieved as planned
• Maintain continuous engagement with talents and brands throughout and beyond collaborations, offering support and guidance to enhance and nurture relationships
• Track performance by evaluating key performance indicators (KPIs) and present comprehensive reports at the end of each partnership, detailing successes, challenges, and key insights to inform future strategies
• Collaborate with talents and Dulcedo employees throughout and beyond collaborations to ensure each talent maintains a consistent, and impactful social media presence
• Develop content strategies and concept ideas, leveraging analytics and social media trends to maintain high engagement rates and ensure content effectiveness
• Actively participate in talents’ agency experience by engaging in their onboarding, quarterly planning, and other key activities
• Assist in the day-to-day management of talents by providing planning support to help organize their activities and ensure their success
• Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations
• Contribute to outbound strategies, including talent sourcing, outreach, interview pitching, talent gifting, event responses, and new brand pitch calls
• Attend on-site production days and talent events, providing on-site support to guarantee successful collaborations
• Leverage the right tools and information channels to stay on top of industry trends in order to serve as a valuable resource to the team

• Over 1 year of experience working in influencer marketing or PR, either in-house or within an agency
• Proven experience in communicating directly with both talents and corporate clients
• Excellent interpersonal skills with a natural talent for building and maintaining strong relationships
• Strong mediation abilities with experience in negotiating, resolving conflicts, and…